QA Manager

We’re looking for someone to lead our QA department. The ideal person will enjoy collaborating with our different teams, as well as external partners, to ensure we are delivering rock-solid work. We have embraced agile as an agency, and our QA Manager plays a big part in the continual improvement of our delivery.

Headline Accountabilities

• Enforce technical quality standards across the company
• Create monthly reports for the board meeting, delivered 2 working days prior to the monthly board meeting

Responsibilities

• Review the current QA process and suggest and implement any changes required
• Ensure that the QA process is fully integrated within the overall development and project lifecycles
• Work closely with the Product Owners, Delivery Managers and Technical Team to ensure all customer requirements are delivered fully tested, with documented evidence to support this
• Provide ad-hoc and regular quality reporting to the appropriate stakeholders both internally and externally
• Identify and implement updates to our cross-browser and device testing strategy
• Team leadership and managing junior members of the team
• Provide mentorship and guidance to development staff on any QA matters
• Ownership of defect management processes and tool
• Ownership of requirement management processes and tool
• Supporting accessibility requirements
• Investigate non-functional testing processes and tools and implement as appropriate;
• Investigate and oversee implementation of automated testing

Skills and experience

• 4 or more years QA experience, with at least 2 years hands-on experience testing websites or similar
• Ability to extract testable requirements from a wide range of business and technical documentation and turn those into concise test plans
• A high benchmark for quality and the tenacity to ensure all deliverables meet this
• Understand and use a wide range of test techniques including exploratory, responsive, functional and nonfunctional testing, and to demonstrate those to the wider project team to ensure quality throughout the project lifecycle
• Exposure to different project methodologies including Agile and Waterfall
• Previous hands-on experience with automated test tooling
• Knowledge of Jira or similar
• Previous digital agency experience

Career Progression

As you’ll be managing a team, you’ll have the autonomy to decide the direction you want to take and specialising in a specific area of QA

Key info