We’re looking for someone to lead our QA department. The ideal person will enjoy collaborating with our different teams, as well as external partners, to ensure we are delivering rock-solid work. We have embraced agile as an agency, and our QA Manager plays a big part in the continual improvement of our delivery.

Headline Accountabilities

  • Enforce technical quality standards across the company
  • Create monthly reports for the board meeting, delivered 2 working days prior to the monthly board meeting


  • Review the current QA process and suggest and implement any changes required
  • Ensure that the QA process is fully integrated within the overall development and project lifecycles
  • Work closely with the Product Owners, Delivery Managers and Technical Team to ensure all customer requirements are delivered fully tested, with documented evidence to support this
  • Provide ad-hoc and regular quality reporting to the appropriate stakeholders both internally and externally
  • Identify and implement updates to our cross-browser and device testing strategy
  • Team leadership and managing junior members of the team
  • Provide mentorship and guidance to development staff on any QA matters
  • Ownership of defect management processes and tool
  • Ownership of requirement management processes and tool
  • Supporting accessibility requirements
  • Investigate non-functional testing processes and tools and implement as appropriate;
  • Investigate and oversee implementation of automated testing

Skills and experience

  • 4 or more years QA experience, with at least 2 years hands-on experience testing websites or similar
  • Ability to extract testable requirements from a wide range of business and technical documentation and turn those into concise test plans
  • A high benchmark for quality and the tenacity to ensure all deliverables meet this
  • Understand and use a wide range of test techniques including exploratory, responsive, functional and nonfunctional testing, and to demonstrate those to the wider project team to ensure quality throughout the project lifecycle
  • Exposure to different project methodologies including Agile and Waterfall
  • Previous hands-on experience with automated test tooling
  • Knowledge of Jira or similar
  • Previous digital agency experience

Career Progression

As you’ll be managing a team, you’ll have the autonomy to decide the direction you want to take and specialising in a specific area of QA

Key info

AttendanceFull time
Salary£30,000 + DOE